CNN reports:
AT&T announced in a news release that it will compensate customers for the approximately 12-hour network outage that occurred on Thursday. The mobile network will issue “potentially affected” AT&T Wireless customers a $5 credit, which it says is equivalent to “the average cost of a full day's service.”
Credits will be applied automatically “within two billing cycles,” according to URL's announcement. att.com/makeitright. “We recognize the frustration this outage has caused and know we have disappointed many customers.”
They note in much smaller font that the credit “does not apply to AT&T Business, AT&T Prepaid, or Cricket.”
More from CNN:
AT&T had experienced sporadic service disruptions in the days leading up to the outage, including temporary 911 outages in some parts of the Southeast. Regional wireless service interruptions occur from time to time, but long-term national interruptions are rare. The Federal Communications Commission confirmed Thursday that it is investigating the incident.
Hours after service was restored, AT&T released an update saying the outage appeared to be the result of an internal issue rather than a cybersecurity threat. “Based on our initial investigation, we believe today's failure was due to the incorrect application and execution of the processes used when expanding the network,” the company said.
AT&T reiterated Saturday that it is taking steps “to ensure this does not happen again in the future,” but did not provide further details.