An anonymous reader cites a report from Ars Technica. Sony is trying to appease customers who will lose their entire Funimation digital library when the anime streaming service is integrated into Crunchyroll. But for now, the company's plans to give disappointed customers “appropriate value” for their erased digital copies are less straightforward and clear. Earlier this month, Sony-owned Funimation announced that customers' digital library would no longer be available starting April 2nd. At that point, the Funimation account becomes his Crunchyroll account. Sony acquired Crunchyroll in 2021, so some sort of service integration was expected. However, it was less anticipated that customers would no longer be able to access their online copies of their favorite anime, which they obtained through the digital codes included with the Funimation DVDs or Blu-rays they purchased. Funimation has long claimed that customers can stream these copies “forever,” but there are some limitations.
Crunchyroll president Rahul Purini explained the decision on The Verge's latest Decoder podcast, noting that the feature was now built into the Funimation platform. “When you look at their usage and the number of people redeeming and using them, it just wasn't a feature available on Crunchyroll and it wasn't on our roadmap,” he said. said Purini. The executive asserted that Funimation is “working directly and diligently” with each affected customer and is “working hard to make sure they get the right value for what they get with their digital copies upfront.” Stated. When asked what he meant by “appropriate value”, Pulini replied: “It may be accessible on other existing services that have access to digital copies. There may be discounted access to our subscription services, so users can access the same programming through our subscription services. That's why we strive to accommodate each user's preferences based on their preferences.”
You may be able to access your digital copy through one of our other existing services that allow you to access your digital copy. This is discounted access to our subscription service and allows you to access the same programming through our subscription service. Therefore, we strive to create something suitable based on each user's preferences. Further clarifying, Pulini confirmed that this means Sony is prepared to provide affected customers with new digital copies through streaming services other than Crunchyroll. The executive said the company is responsive to subscriber requests when contacting customer service. Noteworthy is this approach of compensating customers for removing access to what feels like a purchase (although the digital copy is considered a free addition to the physical copy) Some people may not have purchased the disc if it did not come with a digital copy of the copy) It is the customer's responsibility to contact them. Prior to Purini's interview, Sony did not publicly announce that it would provide compensation to customers. Funimation's terms of service also include a warning that content may be removed at any time, so customers may have thought there was no way out for them.