A hungry lion transforms with AI.
Hungry Lion is a quick-service restaurant brand, and its optimized operations and passionate customer service have put it on the ideal footing for expansion in the coming years. Since opening its first restaurant in South Africa in 1997, the company now operates a network of over 200 stores in South Africa, Lesotho, Swaziland, Botswana, Namibia, Zambia and Angola, with employees in his 4,000 It's beyond the name.
While most companies in the fast food industry are franchised and owner-managed, Hungry Lion is unique in Africa as nearly all of its stores are wholly owned and operated by its corporate headquarters.
fact sheet
Solved: UKG Dimensions and Servios Cashier Scorecard
industry: Fast food
Provider: Altron
user: hungry lion
But managing a business across borders and in far-flung locations creates challenges that make it difficult to schedule work exactly when you need it and to get paid for the time you work on that schedule. Ta. Additionally, the company lacked the ability to schedule employees, especially cashiers, in a way that optimized performance. Rather, random cashier scheduling was the norm.
Here, the use of automated systems and technology comes to the forefront when managing business over long distances and across borders. Hungry Lion now benefits from technologies that serve multiple purposes in driving the business forward, including artificial intelligence, automated system checks, cloud computing, and live dashboards. Hungry Lion has partnered with Altron to deliver UKG Dimensions (previously known as Kronos' Workforce Dimensions), a workforce management solution that helps restaurants use data to improve the profitability of their operations. Implemented and integrated Servios Cashier Scorecard.
Dimensions has enabled Hungry Lion to transform from an organization dependent on manual scheduling, recording, and payment systems to a business powered by an integrated system that matches workforce to store and time-specific sales needs. . Previously, employees were paid according to the amount of time they worked, regardless of whether that time was spent optimally or not. For example, an employee may have been working hours that were not needed, but there may also be times when the employee is needed but not available, which could result in lower customer satisfaction.
“Previously, scheduling and stamping times were manually checked for compliance, but now it is an automated process and automatic scheduling is done at the store level in 15-minute increments, so administrators can 4 hours per week per week. This means that labor efficiencies can now be managed at the enterprise level without complex data restructuring, saving analysts at headquarters time and effort and increasing their productivity. It also means getting better,” said Gideon Jacobs, Head of Productivity at Hungry Lion.
“Dimensions makes data available in real-time, enabling more effective workforce management. Company operations can see schedules and records on the go, eliminating inefficiencies. It prevents rework. Data can be easily aggregated at regional or country level and over any time period of your choice. This would not have been possible without Kronos Workforce Dimensions,” said Bertus, Head of Operations at Hungry Lion. Weyers adds:
Meanwhile, with Servios, Hungry Lion stores can rank front-line staff based on performance, identify busy periods, and optimize in-store schedules. When you combine this with Dimension's auto-scheduling feature, you can implement more profitable cashier schedules by simply scheduling the best cashiers for your predicted busiest times, increasing sales through speed of service and upsells. will improve.
“To make this happen, Servios needs Dimensions, and Dimensions needs Servios. This partnership allows regional and corporate management to be immediately notified of store stamping errors, thereby reducing workforce It also enables nudges, allowing us to quickly and effectively address issues such as lateness and no-shows,” said Mark Vann. CEO of Orst.
It also simplifies employee management for store managers, who can now quickly see who is on vacation, who is available, and whether set schedules match sales requirements. Additionally, you can save schedules so employees can easily view their schedules. On the employee side, mobile provides relevant information such as punch-in/punch-out functionality, shift swap functionality, viewing long-term work schedules for flexible work-life balance, ability to create leave requests, and ability to create leave requests. Be empowered through His First Platform. He receives all important notifications in one screen view, reducing time-consuming manual administrative tasks and allowing him to focus on value-added activities.
“Employees can easily clock in and the company can benefit from reliable and accurate data. By integrating the system with various other systems in use, clock-in data It also ensures that labor data brings added value to other areas of the business. Additionally, by providing users with self-service options, stores are less dependent on headquarters and reduce the number of calls to support desks. ,” said Sharendra Singh, head of information technology at Hungry Lion.
“As a truly innovative and people-first organization, Hungry Lion derives immense value from UKG Dimensions: Digitally transforming our systems to streamline our employees' daily operations and adapt to the new future of work. This continues to make Hungry Lion one of the leading organizations in the world – South Africa region,” concludes Martin Bligaunt, Workforce Management Practice Lead at Altron.
