Google CEO Sundar Pichai addressed the company's Gemini controversy on Tuesday night, calling the company's AI app's problematic handling of race issues unacceptable and calling for structural changes to resolve the issue. He made it clear that he would make changes. Note: We would like to address recent issues with problematic text and image responses in the Gemini app (formerly Bard). We are aware that some of the responses are offensive and show bias. Let me be clear: this is totally unacceptable and our decision was wrong.
Our team is working around the clock to address these issues. We're already seeing significant improvements in various prompts. While no AI is perfect, especially at this new stage in the industry's development, we know the hurdles are high for us and will keep trying no matter how long it takes. We will then review what happened and fix it at scale.
Our mission to organize the world's information and make it universally accessible and usable is a sacred one. We have always sought to provide our users with useful, accurate and unbiased information about our products. That's why people trust them. This must be our approach for all products, including emerging AI products.
We will drive a clear set of actions, including structural changes, updated product guidelines, improved launch processes, robust evaluation and red teaming, and technical recommendations. We will consider all of this and make any necessary changes.
As we learn what went wrong here, we also need to build on the product and technology announcements we've made around AI over the past few weeks. This includes some fundamental advances in the underlying model. For example, the breakthrough of 1 million long context windows and the open model, both of which have been well received.
We know what it takes to create great products used and loved by billions of people and businesses, and we leverage our infrastructure and research expertise to help you join the AI wave. Build a great starting point. Focus on what matters most: building useful products that users can trust.
