Virgin Active claims the “male” gym-goer seen in the women's sauna has provided relevant documentation to confirm his “identity as a woman”. This took place within the gym's new “inclusive environment,” where transgender members can choose a changing room that matches their “gender identity.”
The company, founded by British businessman Richard Branson, has threatened to cancel its membership amid the scandal and has faced public criticism.
VIRGIN ACTIVE responds to trans members’ concerns
Last week, Virgin Active members shared their safety concerns following alarming reports that a “man” was seen in the women's area of the company's Cape Town branch.
@FreeInduna Tweet: “We've just received a second report of a man in the women's steam room at Virgin Active Claremont – totally true. If you see one, please don't report it to staff. Report indecent assault to police. please.”
The tweet added, “Grandma called the front desk and was ignored.”
Virgin Active said it had contacted those affected amid concerns for the safety of women and young children. It added that the incident was being treated as an “emergency.”
The X account later revealed that the member “voluntarily submitted all necessary documents confirming her identity as a woman.”
It added: “As such, she is permitted to use the women's facilities.”
A few days ago, Virgin Active announced that it would allow transgender members to use areas that are “tailored to their gender identity”. This is done with the premise that such members have “transferred and updated their identity documents in line with their gender identity.”
When asked how it would determine “fully transitioned” status, Virgin Active said: “We require further criteria to ensure the process is complete.”
This includes “required supporting documentation, and medical records as appropriate.”
Virgin Active also advised affected members to use family changing rooms and specialist facilities to “ensure a comfortable environment for everyone”.
“Empathy and understanding”
Amid the backlash, Virgin Active appealed to the public to show “empathy and understanding” to all those with whom they share space.
“It is important that we approach discussions about gender identity and inclusivity with empathy and understanding.
“Gender identity is a very personal aspect of a person's identity.”
Changing gender markers in South Africa
According to section 49(2)(1) of the Sexual Description and Sexual Status Change Act 2003, transgender people are legally allowed to change their gender marker.
This law states: “Persons whose sexual characteristics have changed due to surgical or medical treatment or evolution through natural development resulting in gender reassignment, or who are intersex, may apply to the Secretary of State for the Interior.'' change. ”
The application must include a medical report from the doctor who performed the surgery. However, the law does not require applicants to have undergone gender reassignment surgery. According to this law, hormonal treatment is considered sufficient.
If the application is approved, an order will be issued to change the gender listed on the birth certificate. An amended birth certificate will then be reissued.